Trust, uptime, and data ownership.
Workplace Agent runs in Slack today. This page is the public-language summary of how we operate it. The client proposal and agreement bind; if they ever disagree with this page, the proposal wins.
What we publish publicly
Numbers and rules, not badge soup.
Uptime target
99% monthly uptime target. Scheduled maintenance gets at least 48 hours' notice.
Incident response
Production incidents get acknowledged and triaged within 1 business day. Critical issues get best-effort urgency beyond that.
Data ownership
Messages, files, and output are yours. The platform code and hosting are ours.
Term
Month-to-month. 30 days' notice. 30-day export window when an engagement ends.
Honest qualifier. The standard engagement is not a financially backed SLA. No service credits are built in. If your business needs contractual uptime commitments, we can scope an addendum.
Data ownership
The operating rule is simple: client data stays client data.
- Slack messages the agent sees are yours.
- Files shared with the agent are yours.
- Output the agent produces is yours.
- Orche owns the Workplace Agent platform, codebase, and hosting infrastructure.
- You get a 30-day export window when an engagement ends.
Acceptable use
Accidental weirdness is supported. Deliberate attempts to break, exploit, or weaponize the system are not.
- No intentional attempts to bypass or manipulate guardrails.
- No destructive or adversarial use.
- Your team is responsible for what it asks the agent to do in client channels.
- If the agent behaves unexpectedly, report it. Don't exploit it.
Questions or an issue?
Email hello@orchestrategies.com to report a production issue, ask for the current proposal, or sanity-check a term before you sign. We answer within one business day.
Slack deployments are live today. Microsoft Teams is on the roadmap, but not shipping yet, so Teams-specific pricing and SLA terms are not public.